The problem with business software

[The people using it aren’t the ones buying it](http://www.37signals.com/svn/posts/669-why-enterprise-software-sucks).

I think this is a little bit true, but often you get the same problem even when people who’ll use the software are involved. I think the bigger problem is that people don’t really know what they want in software, and hence end up buying something that does things they don’t need.


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