Customer service

October 19th, 2007

Small, almost random observation: when calling my bank (Which Bank?) the other day I ended up doing the ‘on hold shuffle’ when they bounce you from department to department for bits of your query. And I noticed that every single one of the customer service reps started with ‘Hello, this is Glenda in Tamworth’ or equivalent.

Trying to make some miles out of the outsourcing debate, perhaps?